Make the next step easy
- Name the order, item, and delivery date.
- Describe the damage in one factual sentence.
- Ask whether they need photos, packaging details, or another record.
- Ask for the replacement, refund, or review timeline.
Reply Calm guide
How to reply to a damaged delivery.
A damaged delivery can make a simple support message feel loaded. A calmer reply gives the order detail, says what arrived damaged, and asks for the next remedy without turning the first message into a complaint essay.
Example wording
My order arrived on Tuesday with the main item damaged. Please let me know whether you need photos or packaging details, and confirm the next step for a replacement or refund.
When Reply Calm helps
Use it when the order history, support thread, or first draft is getting too long and you need one clear message that asks for a remedy and keeps the thread moving.
Keep it practical
Reply Calm helps with organization and wording. It does not decide refund rights, shipping liability, consumer law, contract terms, or payment disputes.